Last updated: 09.02.2026
At Thermava, we are committed to fast, reliable, and secure delivery across the United States. Please review the details below regarding our shipping policy.
Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or federal holidays.
Once your order ships, you will receive a confirmation email with tracking information.
Estimated Delivery Time
Standard delivery within the continental United States typically takes 3–10 business days after shipment.
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, or peak shipping periods.
Free U.S. Shipping
We offer FREE standard shipping within the United States. No minimum purchase required.
Free shipping applies to standard ground delivery only. Expedited shipping options may be available at checkout for an additional fee.
Shipping Carriers
We work with trusted national carriers including:
- UPS
- FedEx
Carrier selection depends on your location and product type.
U.S. States & Territories – Address Clarification
We currently ship to the continental United States.
The following state and territory abbreviations may require additional transit time or may not be eligible for free standard shipping:
- PR – Puerto Rico
- HI – Hawaii
- VI – U.S. Virgin Islands
- AK – Alaska
- GU – Guam
- AS – American Samoa
- MP – Northern Mariana Islands
Additionally, the following are military address designations, not U.S. states:
- AE – Armed Forces Europe
- AP – Armed Forces Pacific
Shipping to military addresses (APO/FPO/DPO) or U.S. territories may require special handling, extended delivery times, or additional shipping fees. Please contact us before placing your order if you are located in one of these regions.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your shipment directly on the carrier’s website.
If you do not receive tracking information within 48 hours of placing your order, please contact us at info@thermava.com.
Delays & Delivery Issues
While we strive to meet all estimated delivery timelines, we are not responsible for carrier delays caused by weather, operational disruptions, or circumstances beyond our control.
If your package arrives damaged or appears lost in transit, please contact us within 14 days of delivery with your order number and photos (if applicable), and we will assist you promptly.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If you need to update your shipping address, contact us immediately. Address changes cannot be guaranteed once the order has shipped.
Questions?
If you have any questions regarding shipping, delivery times, or special address requests, our support team is available 24/7:
Email: info@thermava.com
Website: https://thermava.us
Thank you for choosing Thermava — we appreciate your business.