What payment methods do you accept?
We accept major credit and debit cards as well as secure payments through PayPal.
Do you offer free shipping?
Yes. We provide free standard shipping within the United States on all orders.
How long does delivery take?
Orders are typically processed within 1–2 business days. Estimated delivery time is 3–10 business days after shipment.
Which carriers do you use?
We ship with trusted carriers such as UPS and FedEx. Tracking details are emailed once your order ships.
Do you ship to Alaska, Hawaii, Puerto Rico, or U.S. territories?
We ship to most U.S. locations. However, delivery times and fees may vary for AK, HI, PR, GU, AS, MP, and VI. Military addresses (AE/AP) may require special handling.
Is the heater safe to use around kids and pets?
Yes. The heater includes built-in overheat protection and automatic tip-over shutoff. It is also ETL certified, meaning it meets recognized U.S. safety standards.
What size room can this heater warm?
The 1500W heater is designed to effectively heat spaces up to approximately 300 square feet.
Can I use the flame effect without turning on the heat?
Yes. The unit features a flame-only mode, allowing you to enjoy the cozy 3D flame effect year-round without activating the heating function.
Does the flame brightness or color adjust?
The flame effect comes in a single color and does not include brightness adjustment.
Does the heater have a timer function?
Yes. It includes a built-in timer that can be set from 1 to 12 hours for added convenience.
Is there a warranty included?
Yes. The product includes a 1-year limited warranty covering manufacturing defects under normal use.
How can I contact customer support?
Our support team is available 24/7. You can reach us anytime at info@thermava.com, and we’ll be happy to assist you.