Thermava
Last updated: 09.02.2026
At Thermava, we want customers to be satisfied with their purchase. This Refund & Returns Policy explains your rights and our obligations when you buy products from https://thermava.us.
Change of Mind
We do not accept returns or issue refunds for change-of-mind purchases unless we state otherwise at checkout. US law does not require sellers to accept returns for buyer’s remorse — retailers may set their own policy and must follow the policy they publish. (LawInfo.com)
Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or not as described, you are entitled to a remedy. In that case we will repair, replace, or refund the item as appropriate. If we cannot ship the merchandise you ordered, we will refund the full amount tendered (including shipping and handling). (Federal Trade Commission)
To report a problem, please contact us as soon as possible with:
- Order number
- Description of the issue
- Clear photos or videos showing the defect or damage
For fastest service, contact support within 14 days of receipt for damaged/incorrect items. Warranty claims may be made during the product warranty period (see Warranty below).
Eligibility for Returns
To be eligible for a non-fault return or replacement (when allowed):
- Item must be unused and in original packaging
- All accessories, cables, and components must be included
- Proof of purchase is required
For safety and electrical products, we cannot accept returns if items show signs of use, damage from misuse, or tampering.
Return Process & Shipping Costs
Before returning any item, you must contact us to receive return instructions and an RMA. Returns sent without prior approval may be refused.
Unless the return is due to a manufacturer fault or our error, return shipping costs are the responsibility of the customer. Many US retailers follow this practice unless they advertise “free returns.” (Return Prime)
If we approve a refund for a faulty or incorrectly shipped item, we will cover reasonable return shipping costs and/or provide a prepaid return label.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, refunds are issued to the original payment method within a reasonable timeframe. Shipping fees are non-refundable unless required by law or the return is due to our error.
Exchanges
If you receive a defective or incorrect item, we may offer an exchange instead of a refund where appropriate.
Warranty
Products sold on https://thermava.us include the stated manufacturer warranty (for our heater product: 1-year limited warranty). Warranty covers defects in materials and workmanship under normal use. Warranty remedies include repair, replacement, or refund at our discretion. Warranty does not cover damage from misuse, accidents, or unauthorized modifications.
State-Specific Rights
State laws vary across the U.S. Some states (for example, California) require clear disclosure of return policies at point of sale. If your state provides additional consumer rights, those rights may apply. We will comply with applicable state and federal requirements. (California DOJ)
Contact & Return Address
Before returning any product, email our support team for instructions:
Email: info@thermava.com
Website: https://thermava.us
Please do not ship returns without prior approval.